Questions, answered straight

Every price on this site is the manufacturer's suggested retail price — the same sticker you'll find from any authorized dealer, so you can shop on service instead of hunting for a number. Sauna prices don't include the heater (that's true everywhere — heaters are chosen separately by brand and wattage, from $1,353.50) or options like roofs and lighting, which is why we confirm your complete package in one written quote: sauna, heater, options, and delivery. Request a quote and we'll reply within one business day.

Once your quote is exactly right, we email you a secure invoice through Stripe — pay by card or by bank transfer (ACH), whichever you prefer. We never see or store your card details; payment happens entirely on Stripe's secure page. Payment in full places your order: we submit your build to the factory the same business day and send you your confirmed build date.

Less than you'd think. Freight on saunas and other large items is free anywhere in the lower 48 — the only shipping charge is the freight carriers' flat residential drop-ship fee: $320 for a sauna, cold plunge, or hot tub, and just $120 for an outdoor shower. No zone pricing, no fuel surprises. And there are no import duties or customs charges on saunas, cold plunges, or hot tubs — cross-border handling is taken care of.

Your order arrives by appointment on a freight truck — usually a full-size 18-wheeler, so we'll confirm your street can accommodate one. The carrier delivers curbside to the end of your driveway (drivers won't back in), and unloading is the owner's side of the deal: crates 84 inches and under come down on the truck's liftgate, while longer crates — they range from 6 to 14 feet and 800 to 1,600 lbs — need a forklift or tractor with fork extensions, a trailer pickup at the local freight terminal, or a solid crew of helpers. We confirm your offload plan at quote time so delivery day is boring in the best possible way, and if equipment truly isn't an option, a tilt-deck truck delivery can be arranged as a last resort for $1,250. For full details, download the manufacturer's official drop-ship information sheet.

Two things protect your wallet. First, respond promptly when the freight carrier calls to book your delivery window — once your crate reaches the local terminal, delays can accrue carrier storage fees of $35 per day. Second, if you need to change the delivery address, do it before your order leaves the factory (free); after it ships, the carriers charge $350 for a mid-route address change. Tell us early and we'll handle both smoothly.

Most customers do. Saunas arrive as pre-cut, pre-fitted kits — barrel staves, wall sections, bands, and hardware — with detailed instructions. Two people and a free day handle most models; we're on call throughout, and we can help you find local installers if you'd rather watch.

Electric heaters (Harvia, HUUM, Homecraft, Sauna360) offer push-button convenience and precise control; most require a dedicated 240V circuit installed by an electrician. Wood-burning stoves (Timberglow, Narvi, HUUM) need no electricity at all and bring the classic crackle-and-ritual experience — ideal off-grid. Every heater and chiller we sell is UL-listed or carries the proper North American certification — something your electrician and permit office will ask about. One tip: order your heater together with your sauna. Bundled orders cross the border duty-free, while heater-only or accessory-only orders can attract import tariffs.

It's the wood this collection is built from — light in colour, naturally rot- and insect-resistant, and a superb insulator. It's harvested in Canada near the Dundalk LeisureCraft workshop in Ontario, which keeps quality high and lead times honest. Left alone it weathers to silver; stained, it keeps its warm honey tone.

Very little: tighten the stainless bands occasionally in the first season as the wood settles, keep vents clear, use towels on the benches, and air it out after sessions. The interior stays untreated (or can be finished with Livos Meldos sauna oil); the exterior can be stained or left to silver naturally.

These are built-to-order products, so we don't accept returns. Instead, anything damaged in shipping is replaced free of charge — we file the claim together with the manufacturer, and replacement shipments are prioritized ahead of regular production. If your crate shows any damage on arrival: accept the delivery, photograph everything, and write "crate arrived damaged — possible hidden damage" on the driver's Bill of Lading before signing, then contact us immediately — that one note makes the free-replacement process effortless. One related point: orders can be adjusted shortly after they're placed, but configurations lock once your build is packaged, so we confirm every detail with you in writing before we order.

Every Canadian Timber product carries Dundalk LeisureCraft's 5-year limited residential warranty covering defects in materials and workmanship. Heaters and chillers carry their own manufacturer warranties (typically 1–5 years depending on brand), and we handle any claim for you — one email to us, and we take it from there.

Everything is built to order in Ontario, so lead times run with the factory's production schedule — typically 2–8 weeks depending on season, and often at the fast end of that range (as we write this, the factory is quoting build dates about two weeks out). We'll give you the current build estimate with your quote, and you'll get the exact date when your order is placed.

Site prep is simple: a level base of pavers, gravel, or deck (we'll confirm load capacity for decks and rooftops). Permit rules vary by town — small outbuildings often fall under permit thresholds, but check locally; we can provide spec sheets and drawings to make that conversation easy.

Three ways, depending on the model: fill-and-ice (the Baltic), pairing with a standalone chiller such as Coldture or Penguin (the Polar), or an integrated chiller cabinet that holds your set temperature automatically (the Flow). We'll match the approach to your climate and routine.